Refund policy

Return & Exchange Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at luxora047@gmail.com.
Please note that all returns must be sent to the following address:
St-7A block 5 Gulshan e Iqbal karachi, Karachi 75300, Pakistan

If your return request is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.
Items sent back to us without prior return authorization will not be accepted.

For any questions regarding returns, you can always reach us at luxora047@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products
  • Perishable goods (e.g., food, flowers, or plants)
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about a specific item.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The quickest way to receive the item you want is to return the original item, and once your return is accepted, place a new order for the desired product.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at luxora047@gmail.com.